Frequently Asked Questions

Q: What are the Dental*Partner support fees?
A: Support is provided by email and telephone and is free for at least the first 30 days.  Because DP is so easy to use and problem-free, we rarely receive support calls and, therefore, our policy is to continue to provide support for most users at no charge.

For users who are unfamiliar with computers and need additional help, we offer annual support at $395/yr. which includes all updates including major new features. (See next FAQ.) We have found that these users generally do not require special support needs after the first year and, therefore, they often discontinue the paid support program. Call to discuss your support needs.

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Q: What fees do you charge for Dental*Partner software updates?
A: Most updates are free. DP is updated frequently with enhancements and new features. You can update your system to the latest version via the internet at any time with a couple of mouse clicks using DP's Update Wizard (on the Help menu).

When major new features are added or significant software modifications are mandated by state or federal decree, for example new billing requirements, a modest fee may be charged depending on the amount of work involved.

For new features, the feature/fee is optional. For mandated changes, the fee would normally be in the range of $175-350 or could be provided at no charge. For example, the NPI billing changes were provided to our users at no charge, whereas a new ADA form cost $175.

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Q: Can Dental*Partner integrate with or use the data and claims in my current system?
A: No. Dental*Partner is a separate discrete software system.

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Q: Can Integra Software convert my current patient data for use in Dental*Partner?
A: No. However, it takes less than a minute to add a new Medicaid patient to the system. Insured patients take a little longer.

For more information or to purchase:

Call 1-800-541-4996 or send email to: info@IntegraSoftwareInc.com 

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